Cancellation & Refund Policy

CG Workshops reserves the right to cancel or terminate courses at its sole discretion. In the event of a course being cancelled prior to commencement, CGWorkshops will refund students in full. In the event of 'mid-course' termination CGWorkshops will refund monies equal to the proportion of the course that has not been delivered determined by the delivery date of weekly tutorials*.

Students may cancel their enrolment to a course within 6 days of course commencement and receive a full refund less a 10% cancellation fee. If notice of cancellation is received after 7 days of course commencement, refunds will be pro rata minus 10% cancellation fee.

In the event a student cannot complete a course due to ill health, personal duress or other circumstances genuinely beyond their control. CGWorkshops will consider refunding fees (equal to the undelivered proportion minus a 10% cancellation fee*) or offering ‘course credits’ that may be used at a later date.

*eg. If a 5 week course is terminated due to unforeseen circumstances directly after the delivery of the week 3 tutorial students will be refunded 40% of the enrollment fee minus a 10% cancellation fee.

Complaints Procedure

In the event a disagreement arises between course participants that affects the progress of the course or the progress of a student/s; and if the dispute cannot be resolved via private email or any other form of direct communication the Manager, CGNetworks will arbitrate until the disagreement is resolved. Communication relevant to any such dispute beyond the course's private forum will not be tolerated.

Security

Your username and password is specific to you - you can not share them with anyone else. Each CGWorkshop is specifically run on a private forum for individual students who have paid for their place alone. All CGWorkshop class content is copyrighted. Distribution of private passwords and / or any part of any class content will not be tolerated. Violation will result in termination from existing classes without refund and banning from future workshops.